FAQS

We begin accepting calls for appointments at 8:30 each morning and begin filling all available same day appointment slots. Each day, slots are available for acute needs, and we strive to work patients in the same day, when the need is urgent. These appointments are first come, first serve so we recommend you call early. If the initial call is not answered, please leave a message, and we will return your call. We receive a heavy volume of calls, but do strive to return calls promptly. On rare occasions your return call may be delayed as highest acuity needs take priority.

We strive to refill maintenance medications at your regularly scheduled appointment with enough refills to last until the next scheduled appointment. We understand that sometimes the need for a refill occurs between scheduled appointments. We ask that you try to be proactive and anticipate your refill need prior to running out of medications. Refills can be requested through your pharmacy. Your pharmacy can send our office an electronic requests, which eliminates multiple phone calls. In the event you have missed or canceled your maintenance or wellness appointment, our providers may elect to provide you with a short supply until your appointment can be rescheduled and your medication regimen evaluated

Our interactive Patient Portal is here! A secure online website, Patient Portal gives you convenient 24-hour access to your personal health information and medical records. Patient Portal access requires an initial registration. By contacting our office and supplying your email address, a registration email can be generated.
Once registered, you can login to your Patient Portal account anytime. You can use the portal to view lab results, upcoming appointments & medical history.

If you have a need, the best way for our office to appropriately assess your needs is through an appointment. Trying to properly assess someone from a simple phone call is difficult and in many instances, inappropriate.

We are open every morning Monday through Friday at 8:00 and end our days at 5:00, except on Tuesdays, when we close at 12:45. We are closed for lunch daily from 12:45 – 1:45pm. These hours are subject to change. Always call to check regarding holiday closings.

In the event of any medical emergency, call 911 or go to the nearest emergency department. If the need is simply urgent/nonemergent, we recommend you call us during office hours to be worked in. After hours, the outgoing message at our office will direct you to the physician on call.

At Garrett Family Medicine, we accept most major insurance plans. Because of the complexity and constantly evolving landscape of health plans, it is impossible for us to always have the most up-to-date information on in-network/out-of-network status of each plan. Please refer to your plan’s specific details regarding preferred and in-network status. Most plans require a co-pay to be collected at the time of service as part of your agreement with your insurance company. Be prepared to have this co-payment collected at time of service.